Refunds and cancellations
Draft of October 18, 2026
Cancelling a booking
Cancel any time in one tap from My bookings. No hidden steps.
24 hours or more before the visit: free. Any hold on your card is released.
Inside 24 hours: a fee of 50% of the booking price. The fee is shown before you confirm and is taken from the hold already on your card; the rest of the hold is released.
If your card could not be authorized, there is no fee.
If we cancel
If we can't find a provider, or your card can't be authorized before the visit, the booking is canceled and you are not charged.
Problems with a finished visit
Tell us through Help, choosing "Problem with a finished visit". We review every report. [LAWYER] Set the reporting window and what refunds or re-cleans are offered.
How refunds reach you
Refunds go back to the card you paid with. They can take 5-10 business days to show, depending on your bank.
Contact
Use the Help page at tapandfix.com/help.
Tap and Fix Technologies Inc., 715 Kilkeel Pl, North Vancouver, BC V7N 2X2