Terms of Service

Who we are

Tap and Fix is operated by Tap and Fix Technologies Inc., 715 Kilkeel Pl, North Vancouver, BC V7N 2X2. We run a marketplace that connects customers with independent home-service providers in the Vancouver area.

[LAWYER] Confirm the provider relationship (independent contractors) and how it is described.

Booking

You see the price before you sign up. You sign in with your phone number and a code we text you.

A booking is confirmed once your card is saved. We then offer the job to an available provider.

Prices and payment

Cleaning prices are one all-in amount with GST and PST included.

Nothing is charged when you book. We place a hold on your card 24-48 hours before the visit and charge it after the job is marked complete. Urgent bookings may be held on your card at booking and are charged after the job.

Payments are processed by Stripe. Card details never reach our database.

Cancelling

You can cancel in one tap. Cancelling 24 hours or more before the visit is free. Inside 24 hours, a fee of 50% of the booking price applies, shown before you confirm. See Refunds and cancellations.

Problems with a visit

Tell us through Help as soon as possible after the visit. [LAWYER] Set the reporting window and remedies (re-clean, partial or full refund).

Your account and conduct

[LAWYER] Acceptable use, account suspension, provider safety, and what happens to bookings if an account is closed.

Liability, disputes and governing law

[LAWYER] Limitation of liability, damage claims, dispute resolution, and British Columbia governing law.

Contact

Use the Help page at tapandfix.com/help.

Tap and Fix Technologies Inc., 715 Kilkeel Pl, North Vancouver, BC V7N 2X2